02 电话礼仪

02 电话礼仪

接打电话有一套

dialogue

tom is making a call to one of his customers and inquiring something about the products he sold before.

汤姆正在给他的一位客户打电话，向他咨询以前售出的产品的状况。

tom: hello, this is tom kant from international trade co. limited. could i speak to mr. smith?

汤姆：你好，我是国际贸易有限责任公司的汤姆·康德。我可以和史密斯先生通电话吗？

mr. smith: speaking please.

史密斯先生：我就是。

tom: i'm sorry to disturb you. you purchased our equipment last year and now i'd like to find out about their workings. are they still in gear now?

汤姆：很抱歉打扰您了。您去年购买了我们的设备, 我现在想了解它们的使用情况。它们现在是否还正常运转？

mr. smith: yeah, exactly! we bought them last year. at present, they are still in good condition.

史密斯先生：是的，我是去年购买的。目前，它们状态良好！

tom: that's it! all of them have first-class quality and performance. every instrument is subject to strict inspection before shipment. now we have researched and developed new products.

汤姆：这就对了！它们的质量和性能都是一流的。每件设备在装运前都是经过严格检验的。现在，我们还研发了新产品。

mr. sm

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